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Home > Obtaining IP Rights > Examination Quality Management > Examination Quality Management of the JPO > Quality Management of Patent Examination > Report on FY2014 Annual User Satisfaction Survey on Patent Examination Quality

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Report on FY2014 Annual User Satisfaction Survey on Patent Examination Quality

27 May 2015
Quality Management Office
Administrative Affairs Division

To achieve the utmost quality of the world in terms of patent examination, it is essential that continuous efforts be made for sustaining and enhancing the quality of patent examination, based on an accurate understanding of the needs and expectations of its users who include applicants and third parties. Therefore, the JPO has conducted a user satisfaction survey on patent examination annually since FY2012*1.

Like in the last two surveys, this survey also had a high response rate of around 90% from users. In this survey, the JPO received a level of satisfaction more than around 90% for the quality of its patent examination (the total of all responses of “Satisfied”, “Somewhat Satisfied” and “Neutral” on a 5-point scale). Overall, this was a rather favorable level of satisfaction with the quality of patent examination.

The JPO is sincerely grateful to all the users who took this survey.

On the other hand, there are areas that the JPO needs to address in terms its patent examination practices. Taking consideration of the results that were obtained from this survey, the JPO will make continuous efforts for sustaining and enhancing the quality of patent examination.

 
*1 The JPO's fiscal year runs from April 1 to March 31.

[Last updated 18 January 2016]

Contact

Quality Management Office

Administrative Affairs Division

Patent and Design Examination Department

Japan Patent Office

TEL:+81-3-3581-1101 (ex. 3121)

E-mail:PA2A30@jpo.go.jp