Chapter 3 第3章1141) Utilization of AI Technologies at the JPOThe JPO published the “Action Plan towards Utilization of Articial Intelligence (AI) at the JPO” in April 2017, and veried the feasibility of utilizing AI technologies in JPO operations. In FY2018, based upon the results of verications conducted in FY2017, the action plan was revised, and initiatives were implemented in line with the revised version. The specic contents of these initiatives are as shown below.• Two operations (Patent classications, Prior art searches) were moved on to the implementation phase ahead of schedule.• Proofs of concept for three operations (Response to inquiries, Trademark image searches, Classication of goods and services) were continued for preparation.• New proofs of concept have commenced for two operations: Patent image searches (patent drawings); Design image searches (planer designs).2) JPO Design-Driven Management PracticeThe “Design-Driven Management” summarized in the “Study Group on Competitiveness and Design”, hosted by the METI and the JPO in FY2017, proposes that there is also a need for design-driven management to be put into practice in government. Consequently, in August 2018, the JPO put design-driven management into practice by establishing the position of “Chief Design Oicer (CDO)”, under whom a “Design-Driven Management Project Team” was formed, in order to improve the quality of administrative services. • The JPO established the position of CDO as a role which unies JPO design-driven management activities such as the formulation of policies that utilize design at the JPO, improving the quality of administrative services, and putting policies related to the strengthening of IP into practice, etc. and the deputy commissioner (also serving as JPO Chief Information Oicer), assumed the position of CDO.• The Design-Driven Management Project Team was established as an implementation organization to undertake reviews of policies that utilize design at the JPO. The organization is comprised of four teams (PR, Domestic User Support, Overseas User Support, and UI Improvement), which review specic measures for improvements to administrative services from the users’ perspective.• JPO personnel, from junior sta to executive oicers, have attended design-thinking training courses, and the JPO is promoting the penetration of design-driven management throughout the organization.4Initiatives for Operational Improvements at JPO
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