b. Quality Verication• The JPO randomly selects notices and decisions, etc. prepared by examiners, which are subsequently audited by quality management oicers to verify compliance with laws and regulations, examination guidelines and other guidelines before sending oicial documents to applicants and agents.• In order to ascertain various user needs, the JPO conducts interviews at informal meetings with businesses, accepts information provided in relation to individual cases, and implements user satisfaction surveys that also cover overseas users and small-scale users. [Figure 2-1-9]• In August 2014, the JPO established the Subcommittee on Examination Quality Management, which consists of external experts, under the Intellectual Property Committee of the Industrial Structure Council of the Ministry of Economy, Trade and Industry, and has been implementing initiatives in the quality management of patent, design, and trademark examinations, based on reports by this subcommittee.4) “Design-Driven Management” In July 2017 the JPO jointly formed the “Study Group on Competitiveness and Design” with the Ministry of Economy, Trade and Industry, compiled and published the “Design-Driven Management” report＊3 on May 23, 2018. This report organizes the methods and eects of utilizing “Design-Driven Management”, which utilizes design as an important management resource for the improvement of corporate value, and policy recommendations for the promotion of “Design-Driven Management.” Taking the policy recommendations of this report on board, the JPO has implemented reviews of the design registration system to protect designs responding to social innovation caused by emerging technologies and designs contributing to brand building and has discussed revision of examination guidelines for design pertaining to appropriate disclosure requirement for a design, along with the following initiatives. [Figure 2-1-10] [Picture 1]• Launch of the Design-Driven Management Project Team (Part 2, Chapter 3 - 4.2).• Establishment of a new “Companies Adopting Design-Driven Management” award category for the Intellectual Property Achievement Awards.(i) Japan-China-South Korea Design ForumThe JPO hosted the 9th Japan-China-South Korea Design Forum in Tokyo in May 2018, under the theme, “Future of Design Management and Design Protection System”. Following the opening address by Commissioner Munakata of the JPO, speakers of the forum, consisting of management executives from design sensible global companies and the IP oices of the three countries, gave profound lectures and engaged in lively discussions concerning Design-Driven Management practices in companies and eective use of design protection systems. [Picture 2] [Picture 3]FY / 年度2015201620172018020406080100%Satisfied満足Somewhat Satisfied比較的満足Neutral普通Somewhat Unsatisfied比較的不満Unsatisfied不満0.80.00.30.010.614.611.513.641.146.446.545.942.74.936.03.038.82.937.03.5Results of User Satisfaction Survey on Quality of Design Examinations意匠審査の質に関するユーザー評価調査の結果Figure 2-1-9 2-1-9図Chapter 1 第1章66＊3Englishhttp://www.jpo.go.jp/e/resources/report/document/design_driven_e/01.pdf
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