3) Quality Management InitiativesUnder the “Quality Policy on Design Examination”, which constitutes the JPO’s fundamental principles of quality management, and the “Quality Management Manual for Design Examination” (Quality Management Manual), the JPO has been engaging in the following initiatives in order to realize the utmost quality of design examinations in the world＊3.(i) Quality Assurance Before sending applicants and agents documents by examiners regarding notices and decisions, etc., managers of the examination ofce check substantive and formal aspects of such documents for all cases. Examiners consult with managers about cases that meet certain conditions in order to curb search and decision discrepancies among examiners.(ii) Quality Verication The JPO randomly selects notices and decisions, etc. prepared by examiners, which are subsequently audited by quality management ofcers to verify compliance with laws and regulations, examination guidelines and other guide-lines before sending ofcial documents to applicants and agents. In order to ascertain various user needs, the JPO conducts interviews at informal meetings with businesses, accepts information provided in relation to individual cases, and implements user satisfaction surveys that also cover overseas users and small-scale users. [Figure 2-1-10] In August 2014, the JPO established the Subcommittee on Examination Quality Management, which consists of external experts, under the Intellectual Property Committee of the Industrial Structure Council of the Ministry of Econo-my, Trade and Industry, and has been implementing initia-tives in the quality management of patent, design, and trademark examinations, based on reports by this subcom-mittee.3）品質管理に関する取組品質管理の基本原則となる「意匠審査に関する品質ポリシー」、「意匠審査の品質管理に関するマニュアル」（品質マニュアル）の下、世界最高品質の意匠審査の実現に向けて以下の取組を行っている＊3。（ⅰ）品質保証 審査官による通知・査定等に係る書面について、出願人・代理人に発送される前に、審査室の管理職が実体面・形式面にわたり全件チェック。 審査官の間のサーチや判断の相違を抑制するため、一定の条件に該当する案件については、審査官は管理職と協議を実施。（ⅱ）品質検証 審査官による通知・査定等に係る書面を対象に（対象は無作為に抽出）、品質管理官がその通知・査定等が法令、審査基準等の指針にのっとって行われているかといった観点から、起案書発送前に監査を実施。 様々なユーザーニーズを把握するため、企業との意見交換会、個別案件に関する情報提供の受付、海外ユーザーや小規模ユーザーを含むユーザー評価調査を実施。［2-1-10図］ 2014年8月より産業構造審議会知的財産分科会の下に、外部有識者からなる審査品質管理小委員会を設置しており、当該小委員会の報告を踏まえ、特許・意匠・商標の審査の品質管理における取組を実施。＊3Englishhttps:www.jpo.go.jpeintroductionhinshitushinsaindex.html日本語https:www.jpo.go.jpintroductionhinshitushinsaindex.html64Chapter 1 第1章
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