Report on FY2017 Annual User Satisfaction Survey on Patent Examination Quality

October 2018
Quality Management Office
Administrative Affairs Division

To achieve the utmost quality of the world in terms of patent examination, it is essential that continuous efforts be made for sustaining and enhancing the quality of patent examination, based on an accurate understanding of the needs and expectations of its users who include applicants and third parties. Therefore, the JPO has conducted a user satisfaction survey on patent examination annually since the first Survey in FY2012 was conducted^*1.

Like in the last five surveys, this survey also had a high response rate of around 90% from users. In this survey, the JPO received a level of satisfaction around 58% for the quality of its patent examination (the total of all responses of “Satisfied” and “Somewhat Satisfied” on a 5-point scale). Overall, this was a rather favorable level of satisfaction with the quality of patent examination. Meanwhile, some practices in patent examination are still sought to be improved in terms of quality.

Taking consideration of the results that were obtained from this survey, the JPO will make continuous efforts for sustaining and enhancing the quality of patent examination.

The JPO is sincerely grateful to all the users who took this survey.

• Report on FY2017 Annual User Satisfaction Survey on Patent Examination Quality (PDF:3.5MB)

 
*1 The JPO's fiscal year runs from April 1 to March 31.

[Last updated 24 October 2018]

Contact

Quality Management Office Administrative Affairs Division Patent and Design Examination Department Japan Patent Office TEL：+81-3-3581-1101 (ex. 3121) E-mail:PA2A30@jpo.go.jp